Issues

TROUBLESHOOTING ISSUES

ISSUE: Just installed Superbee for the first time. First site I went to was Pogo. Games don't work with Superbee running. Windows XP, IE Explorer version 6, standard dialup modem.
Adding www.pogo.com to the popup blocker "white list" does not work. I believe the reason for this is that once inside Pogo, the individual game rooms all have links that are similar to this:
http://play.pogo.com/rooms/roomtabs.jsp?game=gammon&site=pogo&lkey=400e8b8d0c8dd3710a66fd410000283c
Again, once you disable the popup blocker, the game rooms load immediately.
RESPONSE: Turn off the Superbee popup blocker option when using the Pogo site.

ISSUE: I tried and could not hook up...i attach the screen I printed with the explanation..I thought you were our ISP.
RESPONSE: Customer uses Verizon DSL - only uses Bee.Net for website hosting. Superbee can only be used from a Bee.net dialup connection, and in anycase is an alternative to DSL, not somethng which should be used with DSL.

ISSUE: I received your email about Superbee. I read everything and clicked on the windows icon and Superbee loaded. I installed it. I used my normal Login and password; username@bee.net, and I cannot seem to navigate anywhere now.
RESPONSE: The username should only be your username - not your e-mail address.

ISSUE: Downloaded file, went to install, and was told: E-mail acceleration features have been disabled because incompatible software was detected on this system.
RESPONSE: Yes, that is a "normal error". What has happened is that you are apparently using some kind of AntiVirus and/or Personal Firewall program that is processing your incoming email. Rather that override those settings our SuperBee software has detected it. The SuperBee web acceleration, which is what this program is really for, will still work correctly. The email acceleration feature of the software has been disabled so it will not create a problem.

ISSUE: When I clicked on the windows icon to attempt to download it warned me that there may be harmful info. in this software? Is this so? should I be concerned about downloading this software?
RESPONSE: It is normal for Windows to warn you that any download may be harmful. This was put in place by Microsoft to alert customers that any software is being downloaded.

ISSUE: Someone sent me an e-card from Americangreetings.com, which will not load with Superbee running. On a plus note, it does seem to speed up general web searching in Webcrawler and Askjeeves. (turning off the popup blocker in this case did NOT work I actually had to disable Superbee for the card to load, which was a flash animation. Pretty sure it was flash, anyway. After disabling Superbee, even with popup blocker running, the card still loaded.
RESPONSE: Turn off Superbee when viewing e-cards which are not displaying properly.

ISSUE: Help. I followed the steps correctly, I think.
1. I clicked the site listed in your e-mail to download the superbee accel.
2. It downloaded and I was given the option of opening it or saving it. I saved it.
3. On my desktop is a superbee icon. I clicked it and the message was to continue if I wanted to download. I did. After the process was completed, I received the following message: "E-mail accelerator features have been disabled because incompatible software was detected on the system. Another Winsock 2 LSP was detected...uninstall all other LSPs." How does one find "all other LSPs?"
RESPONSE: This is a "normal error message". What it tells us is simply that you are running some other type of software on your computer such as antivirus or personal firewall that is processing your mail when it is retreived. When our SuperBee software detects this it does not activate the email acceleration feature of our software. This is a good thing. The web acceleration feature of the software which is what this software is for will still function just fine.

ISSUE: [A] huge error_log file is created under C:\oracle\ora92\Apache\Apache\logs. There is conflict between SuperBee Accelerator and Oracle/Apache. ...I use Oracle92, and it comes with Apache.
RESPONSE: Likely uninstall Superbee. However, that's a lot of errors, even for a busy production server. I would be interested to know if your log grows like that again with the SuperBee installed. I guess it is always possible that there is an obscure issue with the Apache configuration and the SuperBee httpis a layered service provider but I would have thought I would have run into that already. I run it on the same machine with IIS.